The core values of service standards are dying. Distilled from the foundations of the great houses of centuries past, The Quality Institute provides tailored programs created by Royal Butlers. The Quality Institute does not train, it shares experience of the highest levels, bringing your team from good to best.
Quality is the New Luxury
The Quality Institute distills the essence of refinement through tailored programs created by Royal Butlers. Recognizing that the core values of service standards are dying, we return to the foundations laid in Big Houses centuries ago. We share experience; we do not merely train.
Programs offered
Masterclasses
Short-term programs between 1 and 5 days, covering different topics such as Etiquette, Service styles & techniques, table setting standards, 'The Fresh Up before the Start Up', care for leather goods and many more.
Quality Assessments
Overt and covert audits starting from the owner’s definition of quality and concluding in a detailed report which lays the foundation of the Quality Culture.
Long-term programs
Perpetual programs focused on embedding applied quality standards into the vessel, jet or residence. No quick fix will do the trick for long, only structural quality, and quality of structure.
Quality Culture
A service quality concept tailored to the vessel and its owner or most frequent guests. Each team member becomes a proud guardian of refined values.
Long-term programs
Perpetual programs focused on embedding applied quality standards into the vessel, jet or residence. No quick fix will do the trick for long, only structural quality, and quality of structure.
We do not train, we share experience.
How Q-we help?
The Quality Institute provides discreet advisory services for private estates, superyachts, and fleet management companies. Restore the standards of excellence through a tailored consultation reflecting the precision and heritage of Royal Household service.